Web Survey Bibliography
Background: High response rates to patient surveys are important for ensuring that results are representative of the views of their local population. In the English NHS Patient Survey Programme, areas with high ethnic diversity and younger populations have lower response rates, with London-based organisations having the lowest response rates in England. One reason commonly cited for this reduced response rate is the higher proportion of patients in the areas for whom English is not their rst language.
Objective: To investigate if o ering the option to complete the inpatient questionnaire online in English or a number of other commonly spoken languages helps to increase response rates, particularly for hard-to-reach groups.
Methods: This online pilot survey was run alongside the national 2008 Inpatient Survey. Five London hospital organisations each generated an additional sample of 500 recent inpatients. Identical questionnaires were mailed to all patients but the additional sample were given the opportunity to complete the questionnaire online, in English or one of the ten most commonly spoken non-English languages in London. These participants were also able to call a free telephone number to request a paper copy of the translated questionnaire (in one of the ten non-English languages).
We compared the response rates and response patterns of the additional sample to the 2008 National Inpatient Survey sample to investigate the e ect of providing an online completion option in the native language of the participants and uptake of telephone translation services.
Results: In four of the ve participating organisations there was no di erence between overall response rates for the online completion option and national survey samples. Generally, uptake of the online option was low in all languages (1% of sample), especially so for non-English completion (0.2%). Cost per response was unacceptably high for this research. Telephone completion of the questionnaire, in up to 127 languages, has traditionally been off ered in the National Inpatients Survey. Uptake of this option in a non-English language halved from 2007 to 2008, with no di erence between the online and national samples.
Conclusions: O ering an online completion option did not increase response rates to the survey overall, nor did providing translated questionnaires speci cally improve the response rates for those from non-White ethnic groups. There are issues other than the language spoken which result in decreased response rates for those from non-White ethnic groups.
Conference homepage (abstract)
Web survey bibliography - 2009 (509)
- Creation and Usability Testing of a Web-Based Pre-Scanning Radiology Patient Safety and History Questionnaire...; 2016; Robinson, T. J.; DuVall, S.; Wiggins III, R
- Mixed Research as a Tool for Developing Quantitative Instruments; 2009; Onwuegbuzie, A. J.; Bustamante, R. M.; A. A.Nelson, J. A.
- Slider Scales in Online Surveys; 2009; Cape, P. J.
- User’s Guide to the Advance Release of the 2008-2009 ANES Panel Study ; 2009; DeBell, M.; Krosnick, J. A.; Lupia, A.; Roberts, C.
- The denominator problem: Estimating MSM-specific incidence of sexually transmitted infections and prevalence...; 2009; Marcus, U., Schmidt, A. J., Kollan, C., Hamouda, O.
- Survey Research in the United States: Roots and Emergence 1890-1960 ; 2009; Converse, P. D.
- Practical Considerations in Raking Survey Data; 2009; Battaglia, M. P., Hoaglin, D.C, Franklin, P. D.
- Methods for oversampling rare subpopulations in social surveys; 2009; Kalton, G.
- Start of the LISS panel: Sample and recruitment of a probability-based Internet panel ; 2009; Scherpenzeel, A.
- Comparing response rates in e-mail and paper surveys: A meta-analysis; 2009; Shih, T.-H., Fan, X.
- Recycling and waste minimisation behaviours of the transient student population in Oxford: results of...; 2009; Robertson, S., Walkington, H.
- ESS Handbook for Quality Reports; 2009
- ESS Standard for Quality Reports; 2009
- Guest Blog: More on the Problems with Opt-in Internet Surveys; 2009; Langer, G.
- Psychological Factors Affecting Perceptions of Unsolicited Commercial E-mail; 2009; Morimoto, M., Chang, S.
- Innovations in Social Science Research Methods; 2009; Xenitidou, M., Gilbert, N.
- Where Is the unproctored Internet testing train headed now?; 2009; Tippins, N. T.
- Statistical disclosure control for survey data; 2009; Skinner, C.
- Response format effects on measurement of employment; 2009; Thomas, R. K., Dillman, D. A., Smyth, J. D.
- Preserving the integrity of online testing; 2009; Burke, E.
- Mobile surveys from a technological perspective; 2009; Pferdekämper, T., Batanic, B.
- MarketTools TrueSample; 2009
- ISO 26362 Access panels in market, opinion, and social research-Vocabulary and service requirements; 2009
- Internet alternatives to traditional proctored testing: Where are we now?; 2009; Tippins, N. T.
- From the Editor; 2009; Sackett, P. R.
- Exploring mode effects in a panel survey of new businesses; 2009; Santos, B., DesRoches, D.
- Dirty little secrets of online panels. And how the one you select can make or break your study; 2009
- comScore Media Metrix U.S. Methodlogy. An ARF research review; 2009; Cook, W. A., Pettit, R.
- Can we make official statistics with self-selection web surveys?; 2009; Bethlehem, J.
- Attitudes over time: The psychology of panel conditioning; 2009; Sturgis, P., Allum, N., Brunton-Smith, I.
- Association collaborative effort releases online research definitions, expands membership; 2009
- The Effect of Phrasing Scale Items in Low-Brow or High-Brow Language on Responses; 2009; Blasius, J., Friedrichs, J.
- Question and Questionnaire Design; 2009; Krosnick, J. A., Presser, S.
- Attrition in Consumer Panels; 2009; Tortora, R. D.
- Sample Design for Understanding Society ; 2009; Lynn, P.
- The 2008 Confirmit Annual Market Research Software Survey; 2009; Macer, T., Wilson, S.
- Predicting Tie Strength With Social Media; 2009; Karahalios, K., Gilbert, Er.
- A Special Report from the Advertising Research Foundation - The Foundations of Quality Initiative: A...; 2009; Walker, R., Pettit, R., Rubinson, J.
- A Web-Based Tool for Assessing and Improving the Usefulness of Community Health Assessments; 2009; Stoto, M. A., Straus, S. G., Bohn, C., Irani, P.
- The rise of survey sampling; 2009; Bethlehem, J.
- Using an ABS frame to recruit a probability-based online panel; 2009; DiSogra, C.
- Address Based Sampling: How to Do It, Practical Tips; 2009; Dutwin, D.
- Use of Incentives in Survey Research; 2009; Lavrakas, P. J.
- Stochastic properties of the Internet sample; 2009; Getka-Wilczynska, E.
- Continuous Measurement of Musically-Induced Emotion: A Web Experiment ; 2009; Egermann, H., Nagel, F., Altenmueller, E., Kopiez, R.
- E-epidemiology : Adapting epidemiological methods for the 21st century; 2009; Bexelius, C.
- Web based survey: an emerging tool; 2009; Srivenkataramana, T., Saisree, M.
- The Use of Online Methodologies in Data Collection for Gambling and Gaming Addictions; 2009; Griffiths, M. D.
- Questasy: Online Survey Data Dissemination Using DDI 3; 2009; de Bruijne, M., Amin, A.
- Methodeneffekte von Web-Befragungen: Soziale Erwünschtheit vs. Soziale Entkontextualisierung; 2009; Taddicken, M.